Cancellation charges, rescheduling, deposits and refund eligibility for our services.
This Refund & Cancellation Policy applies to all services supplied by Landlord Safety Solutions, a trading name of Carmine Services Ltd (Company Registration No. 14294723), through www.landlordsafetysolutions.co.uk.
By booking our services, you agree to the terms set out below.
A booking is only confirmed once:
We reserve the right to refuse or cancel any booking before confirmation.
If you need to cancel or reschedule an appointment, please notify us as soon as possible. The following charges will apply:
| Notice Given | Charge |
|---|---|
| More than 48 hours before the appointment | No cancellation fee. Any payment received will either be refunded (less any payment processing charges where applicable) or credited towards a future booking. |
| Between 24 and 48 hours before the appointment | A cancellation charge of 50% of the booking value may apply. |
| Less than 24 hours before the appointment | The full booking fee will become payable. No refund will normally be provided. |
Where our engineer attends the property and:
the appointment will be treated as a missed appointment. The full service fee remains payable, and a further appointment will require an additional booking fee.
Payment covers the inspection, engineer's attendance and production of the report or certificate.
A failed inspection does not entitle the customer to a refund. Where remedial works are required, these will be quoted separately.
Customers are responsible for ensuring:
If our engineer cannot complete the inspection due to customer-related issues, the visit will be chargeable.
Our engineers will normally wait up to 15 minutes after the agreed appointment time.
If access is still unavailable, the appointment may be cancelled and treated as a missed visit.
Where a deposit has been paid:
Refunds will only be considered where:
Refunds will not normally be provided because:
Approved refunds will normally be processed within 7–14 working days using the original payment method.
Subject to engineer availability, appointments may be rescheduled.
Appointments rearranged with less than 24 hours' notice may incur an administration charge.
We shall not be liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:
Where possible, appointments will be rearranged at the earliest available opportunity.
Once an inspection, test or assessment has been completed and the engineer has attended the property, the service is deemed to have been supplied. No refund shall be payable merely because:
Certificates are issued only where the property complies with the applicable regulations and standards.
Where defects or non-compliances are identified, reports will be issued in accordance with the relevant regulations. Additional visits required following remedial works will be chargeable unless otherwise agreed in writing.
We reserve the right to correct pricing errors, administrative mistakes or obvious inaccuracies at any time before commencing the service.
Where an error has occurred, customers will be given the option to proceed at the correct price or cancel their booking.
We reserve the right to refuse, suspend or terminate services where:
Any costs already incurred may remain payable.
If you have any questions about this policy or need to cancel or reschedule an appointment, please contact us: