Privacy Policy

1. Introduction

At Landlord Safety Solutions, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.landlordsafetysolutions.co.uk, contact us, or use any of our services.

Landlord Safety Solutions is a trading name of Carmine Services Ltd (Company Registration No. 14294723), registered in England and Wales.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Information

• Full name
• Telephone number
• Email address
• Postal or property address
• Billing information
• Information submitted through our enquiry or booking forms

Technical Information

When you visit our website, we may automatically collect information including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Referral source
• Website usage statistics

Service Information

Where you request our services, we may collect information relating to:

• Property details
• Appointment history
• Certificates issued
• Service requests
• Communications with our team

Live Chat

Our website provides a live chat facility so that you can message our team directly. This service is operated on our behalf by tawk.to, and any information you submit through it is stored on tawk.to's servers rather than our own.

When you use live chat, we collect:

• The name, email address and telephone number you provide before starting a conversation.
• The content of the messages you send and our replies.
• The pages you were viewing on our website when you made contact.
• Technical information such as your approximate location, browser and device type.

Conversation history is retained so that you and our team can continue the same conversation across visits, and so that we can respond by email if you leave the website before we reply. A record of the conversation is stored in your browser to allow this. Clearing your browser data will remove your access to previous conversations.

Full details of how tawk.to processes this information are available in the tawk.to Privacy Policy. If you would prefer not to use live chat, you can contact us instead by telephone, email or using the contact form on our website.

Marketing Preferences

Where applicable, we may retain your communication preferences and any consent you provide for marketing purposes.

3. How We Use Your Information

We only process your personal information where we have a lawful basis under UK GDPR. Your information may be used to:

• Respond to enquiries.
• Arrange inspections and appointments.
• Deliver our compliance services.
• Issue certificates and reports.
• Process payments.
• Communicate regarding existing bookings.
• Improve our website and customer experience.
• Comply with legal and regulatory obligations.
• Detect fraud or misuse of our services.
• Send service updates or marketing communications where you have provided consent or where otherwise permitted by law.

4. Legal Basis for Processing

We process personal information on one or more of the following lawful grounds:

• Your consent.
• Performance of a contract.
• Compliance with a legal obligation.
• Our legitimate business interests, provided these do not override your rights and freedoms.

5. Sharing Your Information

We treat your personal information confidentially and will never sell your data to third parties. Your information may be shared only where necessary with:

• Qualified engineers and contractors carrying out inspections.
• Payment service providers.
• IT and website hosting providers.
• Our live chat provider, tawk.to, where you contact us through the live chat facility on our website.
• Cloud storage providers.
• Professional advisers.
• Regulatory authorities where legally required.
• Law enforcement agencies where disclosure is required by law.

Where third-party providers process personal data on our behalf, they are required to keep your information secure and confidential.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Maintain business records.

Once information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request erasure in certain circumstances.
• Request restriction of processing.
• Object to processing where permitted by law.
• Request transfer of your personal information where applicable.
• Withdraw consent where processing relies upon consent.

These rights are not absolute and may be restricted where an exemption applies under applicable legislation or where we are legally entitled or required to retain or process your information.

Before responding to any request, we may require satisfactory proof of identity. Requests that are manifestly unfounded, excessive, or repetitive may be refused or subject to an administrative fee where permitted by applicable legislation.

8. Protecting Your Information

We implement appropriate technical and organisational security measures designed to safeguard your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

While we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience. Cookies may help us:

• Remember your preferences.
• Improve website performance.
• Understand visitor behaviour.
• Measure marketing effectiveness.
• Recognise you when you return to a live chat conversation.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to see previous live chat conversations.

10. Third-Party Websites

Our website may contain links to websites operated by other organisations.

These websites have their own privacy policies, and we are not responsible for their content, security or privacy practices. We encourage you to review the privacy policy of any third-party website before providing personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business operations.

The latest version will always be published on our website, and continued use of our website constitutes acceptance of any updates.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.